Returns & Exchanges

At Candy Store, we want you to love your treats, but due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect. Please contact us within 48 hours of delivery to ensure we can resolve any issues with your sweets quickly.

Return Process

• 1.
  Contact Support

  Email our sugar squad at [email protected] with your order number and clear photos of the damaged or incorrect candy items.

• 2.
  Review Process

  Our team will review your request within 24 hours to verify the quality issue and confirm if the items are eligible for a refund or reshipment.

• 3.
  Disposal or Return

  In most cases involving food safety, we will ask you to dispose of the product; however, we will notify you if a physical return is required.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement package at no additional cost.